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Central Penn Information Technology Department
The mission of the Central Penn I.T. Department is to stay current with technology trends and make utilization of technology easier for students, faculty, and staff through advising, teaching, automation, and troubleshooting.
Please explore the boxes below to learn more about the Central Penn I.T. Department
Central Penn College Information Technology (I.T.) Policy
Approved by Technology Steering Committee, July 20, 2011
The vision of Central Penn College includes a call to embrace "today's technology." This policy exists to further that vision and ensure all members of the Central Penn community have the information technology tools, training, and support they need to be successful.
Section 1: The Technology Partnership
The successful implementation and use of information technology requires a partnership and ongoing dialogue between students, faculty, staff, and the I.T. Department. In addition to I.T. topics, all stakeholder groups must communicate major non-I.T. initiatives to the I.T. department so it can adjust policies, procedures, personnel, system capacity, and configuration accordingly.
I.T. needs, challenges, and ideas, affecting a large number of students should be communicated through the Student Government Association. The I.T. Director will attend Student Government Association meetings upon request. Individual problems and questions should be submitted to the appropriate help desk as published.
High-impact faculty needs, challenges, and ideas should be communicated through the Faculty Senate or Academic Council. The I.T. Director will attend Faculty Senate and Academic Council meetings upon request. Low-impact faculty needs should be communicated directly through meetings with the I.T. Department. Individual problems and questions should be submitted to the appropriate help desk as published or discussed with the I.T. Education Specialist. The Faculty Senate should keep the I.T. Department apprised of discussions about possible future changes so the department can support those initiatives.
High-impact staff needs, challenges, and ideas should be communicated through the Strategic Goal Facilitators (S.G.F.s) or Senior Leaders. The I.T. Director will attend S.G.F. and Senior Leader meetings upon request. Low-impact staff needs should be communicated directly through meetings with the I.T. Department. Individual problems and questions should be submitted to the appropriate help desk as published. The S.G.F.s and Senior Leaders should keep the I.T. Department apprised of discussions about possible future changes so the department can support those initiatives.
1.4 I.T. Department
The I.T. Department mission is "stay current with technology trends and make utilization of technology easier for students, faculty, and staff through advising, teaching, automating, and troubleshooting." To support that mission, the department shall regularly gather input from stakeholders to develop plans, budgets, policies, procedures, and training. It shall communicate relevant information to the Central Penn community through a variety of media.
1.5 Technology Steering Committee
At least quarterly, the I.T. Director shall convene a task force representing the above groups to approve strategies, policies, and projects. The group shall include, at a minimum, a Senior Leader, a professor, an academic administrator, a non-academic administrator, a residential student, a non-residential student, and a graduate.
Section 2: Excellence Through Standardization
To maintain a reliable infrastructure serving thousands of stakeholders across multiple campuses, buildings, rooms, and offices requires adherence to standards for hardware, software, networks, installation, configuration, projects, changes, and security.
2.1 Hardware and software standards
With input from stakeholders, the I.T. Department shall set standards for computers, servers, printers, networks, copiers, and similar devices as well as for software to run on those devices. Standards must take into consideration the unique needs of each academic program.
2.2 Purchasing and installation standards
The I.T. Department shall purchase or otherwise acquire all hardware and software, and work with the Business Office for proper accounting of purchases and tracking of assets. To ensure compatibility, security, and reliability, all installations will be performed by I.T. Department personnel or its designated vendor.
2.3 Safety and security standards
To maintain safe, reliable infrastructure, the I.T. Department shall set standards related to device configuration, user access privileges, network usage, virtual security, storage, and physical security of I.T. resources.
2.4 Project management methodology
The I.T. Department shall maintain an effective methodology for managing projects. The department shall use that methodology to manage all I.T. projects. In cases where another party is assigned responsibility for an I.T. project, they may either delegate management of that project to the I.T. department, or manage it using the project methodology.
2.5 Reporting standards
The I.T. Department will produce accurate, useful reports for the organization, and provide tools and training so end users can create their own reports.
2.6 Moves, add, and change process
To ensure all hardware and software is configured to the required specifications, the I.T. Department or its designated vendor will receive, document, acquire approvals for, and administer all technology-related moves, adds, and changes.
2.7 Technical support
To maintain a consistent level of support, the I.T. Department will publish support procedures for all systems that may involve in-house and outsourced components. Both internal and external support providers will document and track all requests received through the proper channels.
Section 3: Community Rights and Responsibilities
3.1 Everyone has a right to reliable systems and support.
3.2 Everyone is responsible for respecting and protecting the privacy of others, and must…
Use only assigned accounts;
Not view, use, or copy passwords, data, or networks to which they are not authorized;
Not distribute passwords or similar private information about others or themselves.
3.3 Everyone is responsible for respecting and protecting the integrity, availability, and security of resources, and must…
Observe all network security practices;
Report security risks violations;
Not destroy or damage data, networks, or other resources that do not belong to them;
Conserve, protect, and share I.T. resources with others;
Report any problems discovered as soon as possible.
Faculty teaching information security and related topics may interpret this section as needed to allow the necessary learning to take place without negatively impacting other areas of the college.
3.4 Everyone is responsible for respecting and protecting the intellectual property of others, and must…
Not infringe copyrights (i.e. the making of illegal copies of music, games, or movies);
3.5 Everyone is responsible for respecting and practicing the principles of community, and must…
Communicate only in ways that are kind and respectful;
Report threatening or discomforting materials;
Not intentionally access, transmit, copy, or create material that violates school policies (such as messages that are pornographic, threatening, rude, discriminatory, or meant to harass);
Not intentionally access, transmit, copy, or create material that is illegal (such as obscenity, stolen materials, or illegal copies of copyrighted works);
Not use the resources to further other acts that are criminal or violate the school's code of conduct;
Not send spam, chain letters, or other mass unsolicited mailings;
Not buy, sell, advertise, or otherwise conduct business, unless approved as a school project.
3.6 The I.T. Department and vendors have the right to advanced notice for move, add, and change requests.
3.7 Management has the right to view emails and other normally-private documents stored on school systems. They shall exercise this right infrequently and judiciously.
3.8 Violations of any section of the I.T. policy may result in disciplinary action for students, faculty, and staff.
Technology support services for all technology is provided through the Information Technology Help Desk unit located in Bollinger Hall Rooms 55 and 53A. This group is committed to delivering quality customer service and technical solutions in support of the college wide technology. To ensure the best possible support, the Help Desk provides the Central Penn College community with a Service Level Agreement (SLA) outlining specific services, priorities, and responsibilities related to the support of technology. The document (see link below) represents a service agreement between the Help Desk and the Central Penn College community who use technology and computing resources supported by the Information Technology Department.
Many online retailers offer deep discounts on hardware and software for students, faculty, and staff. Do an online search for "student discount software" or "student discount hardware."
Campus Wireless Network:
- Campus wireless covers all locations. Our mission is to bring fast, reliable wireless to you. If your wireless experience is missing something, let us know by calling the help desk at 1-866-291-4357, Option #3, or send us an email at email@example.com.
- Looking to connect? Select the following instructions per need:
- Student – /wifi
- Guest – Visit the reception desk at ATEC 2nd Floor or a faculty or staff or faculty member may sponsor you. Have your sponsor contact the Information Technology help desk before the visit to request guest passes.
- Staff – Call IT Department at 1-866-291-4357, option #3, or email firstname.lastname@example.org
- If you have difficulty activating your wireless connection, make sure to visit your computer manufacturer’s support website to download the latest wireless updates for your computer’s wireless card. This can improve performance and smooth out connection problems.
- Many computers have a switch that allows you to turn wireless on and off, and it’s easy to hit the switch by accident. If your wireless isn’t working, make sure to check that it’s turned on.
- Usage of the Student and Guest wireless service is entirely at the risk of the account holder. It provides access to public web pages and web-based email only. Other services and programs may not work. Due to the limited, unsecure nature of Central Penn’s Guest wireless service, it should never be used by Central Penn faculty and staff.
- We strongly recommend that student and guest personal devices have up-to-date anti-virus and all security updates applied before using the service. If your computer gets a virus or causes trouble on the wireless network, you may get removed from the wireless network.
The Central Penn College Information Technology Department and its vendors are ready to help solve any technology problems you encounter and answer any questions you might have related to school hardware, software, and systems. To take advantage of that help:
- If you encounter a problem, turn off the device, then turn it back on.
- If step one doesn't correct the problem, please take a moment to gather some basic information:
- Exactly what you are pressing, clicking, or typing, including program names, file names, and web addresses
- Precisely how the device reacts, including the exact wording of any error messages
- When the problem first started
- Your first and last name, location you're calling from, and a phone number or email where you can be reached.
Please call 866-291-4357 (HELP) (From Campus Phones: Dial 4357 (HELP) and choose one of the following options:
- For Blackboard Support, Option #1, 24 hours a day, 365 days a year
- Microsoft Office Help, Option #2 for any questions on usage of Microsoft Office applications 24 hours a day, 365 days a year.
- For all other Information Technology issues, option #3, including password resets, or email the Help Desk at email@example.com.
OR visit the Information Technology Department during the following days and times:
- Location: Bollinger Hall, Rooms 53A and 55
- Hours during term are Monday and Friday, 8 a.m. to 5 p.m. and Tuesday-Thursday, 8 a.m. to 7 p.m.
- Hours during term breaks are Monday–Friday, 8 a.m. to 5:00 p.m.
- If your problem or question cannot be handled right away, ask the person logging the call for a ticket number that you can refer to on any future calls.
- If you do not receive the service level you expect, please call the Information Technology Director at (717) 728-2220 with the details and a ticket number so the school and its vendors can continually improve their service levels.
As a courtesy, the I.T. Department Help Desk will provide up to 15 minutes of free support for your personal computer or wireless device. If we are unable to resolve an issue within the allotted time, we will be happy to provide a referral to paid sources of support who can assist.
Section 3.4 of the Central Penn College Information Technology Policy states "everyone is responsible for respecting and protecting the intellectual property of others, and must not … infringe copyrights (no making illegal copies of music, games, or movies)." Section 3.5 intentionally says "everyone is responsible for respecting and practicing the principles of community, and must not access, transmit, copy or create material that is illegal (such as obscenity, stolen materials, or illegal copies of copyrighted works)."
Sanctions for violations as outlined in the Central Penn Student Handbook, Chapter 6, may include probation, community service, suspension, or dismissal. Under federal law (17USC504, 505), the infringer of a copyright may also be liable for either the copyright owner's actual damage or any additional profits of the infringer, or statutory damages which may range from $750 to $250,000. For more information, please see the website of the U.S. Copyright Office at www.copyright.gov.
Also, the Higher Education Opportunity Act (HEOA) requires schools to take certain actions related to protecting copyrighted materials. Here is some information about filesharing and the HEOA:
Central Penn College blocks certain peer-to-peer (P2P) file sharing systems (including Gnutella, Ares, eDonkey, etc). Here are links to some sites that are not blocked:
Sign-ons for new students become active within two business days after the Business Office receives a student's deposit (or the deposit is waived).
|Your username will be created and provided to you during the “Create New Account” process when accessing the portal for the first time.||You will create a password during the “Create New Account” process when accessing the portal for the first time.|
|Addresses follow the form firstname.lastname
@mymail.centralpenn.edu and may include a number, which can be found under 'personal info' on my.centralpenn.edu.
|Student ID Number|
|Wireless network in Summerdale||"CPC WIFI PORTAL" Procedures located at /wifi once on campus.||Encryption: WPA2
Upon browser pop-up, select Guest Access and register with you @mymail.centralpenn.edu email address.
|Wireless network in Lancaster "CPC-LANC-Student"||"CPC WIFI PORTAL" Procedures located at /wifi once on location.||
All Central Penn College students are welcome to use the following computers for class assignments:
|Charles "T." Jones Leadership Library
|ATEC - Summerdale Campus
|Every day 8am-1am|
|Central Penn Lancaster
The Information Technology Department provides instruction for selected technologies for faculty and staff. Watch the Central Station newsletter for upcoming classes or call to arrange individual training for you or your department.
Report, spreadsheet, and database development
The Information Technology Department can develop reports drawing data from various systems, spreadsheets to calculate and automate, and databases to house information. Please contact a representative of the department to discuss.
Automation and consulting
The I.T. Department can help you use existing systems to automate manual processes, choose new systems to meet new needs, or discuss ways to get the most out of technology. Visit any member of the team, or call to schedule an appointment.
Computer Labs are available at both Central Penn Locations, including Summerdale and Lancaster. Wireless internet access is also available for your own devices!
Service Level Agreement
Technology support services for all technology is provided through the Information Technology Help Desk unit located in Bollinger Hall Rooms 55 and 53A. To ensure the best possible support, the Help Desk provides the Central Penn College community with a Service Level Agreement (SLA) outlining specific services, priorities, and responsibilities related to the support of technology. The document (see link below) represents a service agreement between the Help Desk and the Central Penn College community who use technology and computing resources supported by the Information Technology Department.